Shipping & Returns
SHIPPING POLICY
Fyn Jewelry (PTY) ltd is pleased to offer a range of shipping options to ensure our beautiful, handcrafted jewelry arrives safely and promptly to your door. Please read our Shipping Policy carefully to understand how we handle shipping and delivery.  
   
1. Shipping Locations  
   
We ship both locally and internationally. However, restrictions may apply to certain remote areas or regions with specific import laws.  
   
2. Shipping Times  
   
Orders are usually processed within 1-3 business days. Standard shipping times thereafter apply. Please note that these are estimates and actual delivery times may vary.  
   
- Local (South Africa): 2-5 business days  
- International: 7-14 business days  
   
3. Shipping Costs  
   
Shipping costs vary depending on the location and the weight of the package. The exact shipping cost will be calculated at checkout.   
  
4. Tracking  
   
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order's progress.  
   
5. Customs, Duties and Taxes  
   
For international shipping, customs duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility. We recommend checking with your country's customs office to determine what these additional costs will be.  
   
6. Lost or Damaged Items  
   
Fyn Jewelry (PTY) ltd is not responsible for any items lost or damaged during shipping. However, we will do our best to assist you in resolving these issues with the courier company.  
   
7. Delivery Issues  
   
If you experience any issues with your delivery, such as not receiving your package, please contact us and we will do our best to assist you.  
   
8. Changes to Shipping Policy  
   
We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  
   
We strive to ensure that your Fyn Jewelry (PTY) ltd order reaches you in perfect condition and in the most timely manner possible. If you have any questions regarding our Shipping Policy, please do not hesitate to contact us.
RETURN & EXCHANGE POLICY
Refund Policy  
   
At Fyn Jewelry (PTY) ltd, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes you may need to return a product. Please read our Refund Policy carefully to understand how we handle returns and refunds.  
   
1. Return Eligibility  
   
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to accompany your return.  
   
2. Return Period  
   
You can return any eligible product within 30 days of receiving your order. After 30 days, we unfortunately cannot offer you a refund or exchange.  
   
3. Non-returnable Items  
   
Please note that some items are non-returnable, including:  
   
- Custom-made items  
- Items purchased during a sale  
- Gift cards  
   
4. Return Process  
   
To initiate a return, please contact us. Once we receive and inspect your return, we will notify you via email whether your return has been approved. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.  
   
5. Shipping Costs for Returns  
   
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  
   
6. Damaged or Incorrect Items  
   
If you receive a damaged or incorrect item, please notify us immediately. We will arrange for the item to be returned at our cost and provide a replacement or refund.  
   
7. Changes to Refund Policy  
   
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  
   
Your satisfaction is our top priority, and we will do our best to resolve any issues you may have with your purchase. If you have any questions about our Refund Policy, please do not hesitate to contact us.