FAQ

Our jewelry is crafted with Crystal Resin, surgical stainless steel, and genuine Fynbos. Each piece is designed to be durable and beautiful.

To maintain the brilliance of your jewelry, we recommend:

• Avoiding exposure to harsh chemicals (such as perfumes or cleaning agents).

• Removing jewelry before swimming or showering.

• Storing pieces separately to prevent scratching.

• Polishing with a soft cloth to restore shine.

Yes! We love creating unique pieces. Contact our customer service team to discuss your custom design ideas, and we’ll bring them to life.

Yes! Some requests we’ve had were a beloved one’s ashes, pieces of clothing, wedding flowers, and even breastmilk! There is nothing we can’t do.

Absolutely! We prioritize ethical practices and work with suppliers who adhere to responsible sourcing guidelines.

All our rings are adjustable! Just squeeze them together or pull them apart for the perfect fit.

Credit / Debit Cards via YOCO's secure payment gateway. Alternatively go to one of our locations to purchase with cash.

We offer free standard shipping on all orders within South Africa. International shipping rates vary based on location.Expedited shipping options are also available.

Absolutely! If you’re not completely satisfied with your order, you can return it for a full refund or exchange. Please review our detailed return policy on our website.

You can track your package via our delivery partners website. You will receive a link once your order ships.

You can reach our friendly team via email at help@fynjewelry.com or through the contact form on our website.