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We Have Answers

  • Are your materials ethically sourced?
    Absolutely! We prioritize ethical practices and work with suppliers who adhere to responsible sourcing guidelines.
  • What is your shipping policy?
    We offer free standard shipping on all orders within South Africa. International shipping rates vary based on location.Expedited shipping options are also available.
  • Can I resize my ring after purchase?
    All our rings are adjustable! Just squeeze them together or pull them apart for the perfect fit.
  • How do I care for my Fyn Jewelry?
    To maintain the brilliance of your jewelry, we recommend: Avoiding exposure to harsh chemicals (such as perfumes or cleaning agents). Removing jewelry before swimming or showering. Storing pieces separately to prevent scratching. Polishing with a soft cloth to restore shine.
  • How can I contact your customer service?
    You can reach our friendly team via email at or through the contact form on our website.
  • What materials are Fyn Jewelry pieces made from?
    Our jewelry is crafted with Crystal Resin, surgical stainless steel, and genuine Fynbos. Each piece is designed to be durable and beautiful.
  • Do you offer custom jewelry designs?
    Yes! We love creating unique pieces. Contact our customer service team to discuss your custom design ideas, and we’ll bring them to life.
  • Can I return or exchange my purchase?
    Absolutely! If you’re not completely satisfied with your order, you can return it for a full refund or exchange. Please review our detailed return policy on our website.
  • Can I request other keepsakes to be embedded in my jewelry?
    Yes! Some requests we’ve had were a beloved one’s ashes, pieces of clothing, wedding flowers, and even breastmilk! There is nothing we can’t do.
  • How can I track my order?
    You can track your package via our delivery partners website. You will receive a link once your order ships.
  • What payment methods do you accept?
    Credit / Debit Cards via YOCO's secure payment gateway. Alternatively go to one of our locations to purchase with cash.
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